Guest Services

ATM Service

Automatic teller machines are located inside the front doors of Chardonnay Hall and also inside the south door of Zinfandel Hall. A $3 fee is charged for all transactions (consult individual machines; fees subject to change).

Guests with Disabilities

Guests with disabilities are permitted to bring in motorized scooters with three or more wheels to be used as a mobility device.

Wagon or Stroller

Small children may be pulled in a wagon at walking speed by adults or responsible older children. You can bring your own stroller.

Food & Beverage

"Fair food" is a big reason why people visit the Fair, but if you have dietary or other reasons for wanting to bring your own food or beverages, please do. Please note: Alcohol, glass containers and metal knives, forks and ice chests/coolers are prohibited. Also, all beverages must be in factory-sealed containers (meaning reusable containers such as sports water bottles and sippy cups cannot contain beverages when you go through the entrances gates).

Pets

The only animals allowed on the grounds are service dogs, animals on exhibit, or those used in entertainment. We do not have accommodations for pets at the Fairgrounds.

Backpack, camera bags, and diaper bags?

These types of items will be inspected as you enter the Fair. You will need to unzip (unsnap, untie, etc.) all compartments so security personnel can look inside.

Bicycles

You may ride your bicycle to the Fair, but you may not bring it inside the gates. Free bike racks are set up at the Third Street Gate ("Main Gate"). You may lock your bikes using your own lock.

Camera Tripod

Some exhibits and venues permit photography; others do not. Please observe the signs. In general there is no photography allowed at any of our stages. Tripods also can be a trip hazard; tripods must not impede pedestrian traffic. If asked by an event staff member to move or compact the leg spread of your tripod, please comply.

Lost Something?

Please contact the Napa Valley Exposition Administration office located just outside the Main Gate or give us a call at 707-253-4900.

Be sure to have the following information available:

·        Describe the lost item, using as much detail as you can, including the date you attended the Fair.

If you lost a cell phone, please include the phone brand (such as Samsung, iPhone, etc.) and the phone service (such as AT&T or Verizon), as well as any other information that will help identify your phone (such as distinctive case or custom decoration).

If you lost keys, please include information such as an approximate number of keys; whether they are car, home or office keys; whether there is a key ring decorative item, and if so, describe it; and other detailed information that will help us identify which set of lost keys are yours.

Firearms

For the safety of our guests and employees, guns may not be brought onto the Fairgrounds. However, off-duty, qualified law enforcement officers (as defined in 18 U.S.C. section 926B) or qualified, retired law enforcement officers (as defined in 18 U.S.C. section 926C) will be allowed to carry concealed weapons into the Fair.

These individuals must identify themselves to Security at the Fair’s entrances with the proper credentials required by law. The credentials required of qualified off-duty or retired law enforcement officers by 18 U.S.C. sections 926B and 926C will be verified by a Napa Police Officer. In addition, qualified off-duty and retired law enforcement officers will be required to sign a document attesting to their compliance with all pertinent state and federal laws and the policies and procedures of their individual employers; and, that they are not at the time of entry, nor will be while on the Fairgrounds, under the influence of alcohol or any intoxicating or hallucinatory drug.

Skateboard or roller skates

The Fair attracts large crowds, and we want everyone to move at about the same pace for safety reasons. Please leave skateboards, scooters, roller skates and other wheeled toys at home or in your vehicle.

 

Because we want the Fair to be a fun and safe experience, all sharp metal objects, such as pocket knives, tableware, scissors and the like, are strictly prohibited, as are guns and other weapons. Please leave these items at home, or in your vehicle. If you wonder whether something is allowed or not, probably it is not. Please help us keep the Fair fun for all.

We prohibit anything that can be used as a weapon. This includes pepper spray and similar sprays. Please check your purses and pockets before you come to the Fair for anything you carry around to use for self-defense.